How to spot a Scam Email

We receive many complaints from customers that have received fake winning notifications. We'd like to offer the following advice for anyone that has been the victim of one of these scams:

Firstly, if you receive a winnings notification, please remember, that even if our name or the name of a representative of Camelot or MUSL or any other lottery organization appears on the correspondence, remember that our results email will look like this:

Results Email Example


Naturally there is the golden rule:


If however, you still are convinced it could be a legitimate win, we suggest you follow these easy steps:


  • Step 1:
    Ask yourself if you entered the lottery in question. Often, a scam letter or email will claim that the lottery is sponsored by a large company such as Microsoft and that winners were picked randomly in some ambiguous way. That is not how real lotteries work. A legitimate lottery requires you to buy a ticket or make an entry. Lotteries by random selection of email are not legitimate.
  • Step 2:
    Look for spelling and grammatical errors in the letter or email declaring you to be a winner. Most lottery scams originate in countries where English is not widely spoken. A real letter from a legitimate company would not be written in bad English.
  • Step 3:
    Look for impersonal notifications, referring to you as "Dear Lucky Winner" instead of by your name. If you legitimately entered a contest and gave your contact information, the correspondence would be personalized.
  • Step 4:
    Be wary if the notification instructs you to keep your prize a secret. A genuinel lottery is just the opposite; winners are used for publicizing the contests. Scammers want you to hide your supposed winning so others will no alert you to it being a scam. That being said, one of the advantages of playing through a service such as ours means you can retain your anonymity.
  • Step 5:
    Be careful about a letter that requires an urgent response. There are guidelines in legitimate lotteries for when you must claim your prize, but it's rarely a matter of days. Criminals try to create a sense of urgency in order to get you to act without thinking and possibly recognizing the scam.
  • Step 6:
    Be on the lookout for tax scams. If you're required to pay a fee for taxes or processing - or some other supposed reason - it's a tipoff that the lottery is a fake. Many lottery scams will send you a check as part of your supposed winnings, but you are instructed to send part of the money back to pay for taxes or some sort of fee. The check is actually a fake, but by the time your bank realizes it, you will already have wired the money to the scammers and will be liable to the bank.

We have noticed recently that scammers are including our details and website addresses in the signature section of their emails, which entice customers to click through and view our site. This is done in order to gain credibility. DO NOT BE FOOLED BY THIS AS THEY CAN BE VERY WELL DISGUISED.

If you are still unsure, please get in touch with our support department. We will be more than happy to help you in identifying scams.

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