Got questions? We’ve got the answers!

Today we’re answering your most frequently asked questions from our players.

Whether you’re a frequent player or you’re contemplating registering with our platform, we’re sure you have questions. We’ve looked at what players are constantly asking us and we’re here to answer them for you. Here are the 4 most frequently asked questions.

Question: How do I play?

Question: How do I play?

Answer: designed all their gaming options with player experience in mind, so you’ll notice that playing is simple and fun.

Step 1: register an account. Simply head over to our homepage and click the register button. Fill in the pop-up and submit it. All done, you’ve created an account.

Step 2: select the lottery you’d like to play and click “PLAY NOW”.

Step 3: it’s number time. Pick your own numbers or select “QUICK PICK” if you like surprises.

Step 4: now that you have your numbers, click “ADD TO CART” and proceed to “CHECKOUT”.

Step 5: if you’re happy with everything then go ahead and “CONTINUE TO PAYMENT”.

Keep an eye out on those draw days. If you’re a member then we’ll email you the winning numbers - even more reason to become a member today.

Question: How do I pay?

Answer: the best online experience is what every player should enjoy, that’s why you have the option to pick from a variety of payment methods that include Card, EFT, eWallets, Pre-pay and Post-pay. Your bank and location would determine which payment method you have access to, but for a full list of what we offer you can click here to access our full list of payment methods.

Question: How do I pay?

Question: how do the vouchers work?

Answer: vouchers are tickets that enable players to play a lottery at no cost. Vouchers are earned from LottoPoints and by participating in various promotions like the Welcome Offer.

Here’s a step-by-step guide on how to use vouchers:

Login, select Account and click on Account balance to view your available vouchers.

Go to Play Now and choose the lottery which corresponds with your voucher/s (e.g. choose USA Powerball if you have a voucher for USA Powerball)

Choose your lucky numbers and click on Add to cart

Scroll down to view your selected numbers in the cart summary and click on Checkout

In the order summary, confirm the Use Vouchers dropdown is set to Yes

Click on Complete purchase and you will successfully have used your voucher

That’s it! For a full breakdown of your account and what it means, take a look at this article that acts as the account balance dictionary every player needs.

Question: I won! How do I get my winnings?

Answer: Gone are the days of waiting for lottery numbers to be released, we do that for you. If you entered to win a jackpot, you’ll receive a mail with winning numbers and any matching numbers you might have.

Any winnings you have will automatically be added to your Account Balance under Unclaimed Winnings and Vouchers. In this section you’ll see a Claim Winnings button which will allow you to claim your winnings from these options:

Top up your balance and get 25% extra in play credits

Donating to one of our supported charities

Requesting a cash withdrawal of your winnings

If you win £/€/$200 or more, one of our Customer Support Agents will give you a call to personally congratulate you on the win!

Do you have a question you’d like answered? Comment below and the Team will answer it!

This post was written by
Michalah Francis - who has written 69 articles

Posted by Ildefonso (20/03/2018)

In the case of a jackpot win,how long will a winner at PHL wait to receive the money?

Posted by Amos (21/03/2018)


Posted by PlayHugeLotto (22/03/2018)

Hi there Ildefonso, The winner will receive their winnings within 5 - 10 business days but that depends on individual factors. Keep playing and good luck.

Posted by PRADIP (27/03/2018)

good things u r exchanging.

Posted by PRADIP (3/04/2018)

so many question i have in my mind, after winning jackpot or 1 m $ , i will ask to u.

Posted by PlayHugeLotto (4/04/2018)

Good luck PRADIP!

Posted by PRADIP (5/04/2018)

today i have match 3 nos. of GERMAN LOTTO, very close to winning jackpot by me, GOD will be help me.

Posted by PlayHugeLotto (6/04/2018)

We're always keeping our fingers crossed for all our players, good luck and keep playing Pradip!

Posted by PRADIP (8/04/2018)

i m now very close to winning jackpot.

Posted by PRADIP (10/04/2018)

waiting for my jackpot winning.

Posted by PRADIP (12/04/2018)

today i failed to match single numbers of GERMAN LOTTO !!

Posted by PRADIP (14/04/2018)

today i have buy usa p.b, after winning jackpot, i must ask u questions about my quick payment.

Posted by PRADIP (15/04/2018)

until my winning , i keep playing.

Posted by PlayHugeLotto (16/04/2018)

Hi there Pradip, we'll have a Customer Service agent get in contact with you soon!

Posted by PRADIP (17/04/2018)

very soon i must win jackpot in lottery, i m daily player, after that i must question u about my quick payment !!

Posted by PRADIP (18/04/2018)

after today's GERMAN LOTTO'S winning jackpot, then i must ask u questions.

Posted by PRADIP (19/04/2018)

i m now waiting for my turn.

Posted by PRADIP (23/04/2018)

today i match 1 no of german lotto, another 4 nos. just played next nos. !!

Posted by PRADIP (28/04/2018)

after winning jackpot or 1 m $ , i m going to asking u about my quick payment.

Posted by PRADIP (29/04/2018)

i m eagerly waiting to ask u questions.

Posted by PRADIP (2/05/2018)

GOD ? when happiest moment will come in my life ?

Posted by Leyla (8/01/2022)

Good news

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